Warranty Information

The Warranty covers electrical and mechanical faults and manufacturing defects within 24 months from the date of purchase or must not have exceeded 5000 km (whichever comes first)

Warranty Limitations

Battery: Batteries are subject to normal power reduction, especially if subjected to intensive and/or improper use; have warranty coverage of 6 months from the date of purchase or must not have exceeded 2000 km (whichever comes first).

If a spare part needs to be replaced under warranty, the same applies only once. Subsequent requests for the same spare part will be borne by the customer, including shipping costs.

Horn: 6 month warranty coverage

Battery charger: 6 month warranty coverage

Display: 12 month warranty coverage 

Control unit: 12 month warranty coverage

Engine: 12 month warranty coverage

Warranty Exclusions

Parts subject to normal wear and tear: tires, brakes, cables and tie rods, springs, gaskets, grips, footpegs, bodywork, lights, decals and stickers, chain, wheel spokes, bearings, accelerator, etc.

Loss of warranty

• Lack of purchase tax document;

• Failure to adjust mechanical parts (gearbox, brakes, saddle, handlebars, pedals, etc.);

• Tampering or incorrect repairs carried out by unauthorized third parties;

• Damage resulting from shock, fall or collision;

• Failures caused by improper use: in particular products not protected from the elements in daily storage or used in the rain and no longer functioning due to humidity; structural failures that denote extreme use in competitions or with a weight exceeding the maximum allowed (in particular two-person use), poor maintenance, etc.;

• products used for commercial rental, rental or equivalent uses;

• Damage caused by transport not reported upon receipt of the goods (subject to acceptance of the package)

Shipping fees

Any shipping costs for returning the product to the assistance center are borne by the customer: 120 euros for the bicycle.

The shipping of accessories under warranty is paid by the customer: 10 euros

Intervention times

Within 45 days of receiving the vehicle.